Patient Relation Consultant

Job Description

Job Responsibilities

Be courteous and exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally.

Your primary duties include:

  • Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims, stock-taking, etc
  • Respond to and follow up on sales and marketing enquiries through post, telephone, email and personal visits
  • Maintain and develop existing and new patients through planned marketing efforts
  • Maintain a computerised patient and prospects database
  • Carry out market research, competitor and patient surveys
  • Demonstrate product knowledge
  • Assist Clinic Operations Manager


Your other responsibilities include:

  • Organise and prioritise own workload to ensure provision of quality service
  • Keep accurate and complete records consistent with regulations, policies and procedures
  • Demonstrate an organised, effective and timely approach to all tasks
  • Recognise when colleagues need assistance and offer practical support
  • Work in a way that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security
  • Clean and restore work areas, leaving them in a suitable condition for future use
  • Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work
  • Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc
  • Promote satisfaction of internal and external customers
  • Any other duties to be assigned by your supervisor

Job Requirements

  • Relevant experience in a healthcare setting will be an added advantage
  • Good interpersonal and communication skills
  • Good working attitude
  • Customer service mindset
  • Able to work independently and as a team


Novena, Orchard

Application Deadline


Apply Now

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