Patient Relation Consultant

Be courteous and exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally.

Your primary duties include:

• Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims, stock-taking, etc
• Respond to and follow up on sales and marketing enquiries through post, telephone, email and personal visits
• Maintain and develop existing and new patients through planned marketing efforts
• Maintain a computerised patient and prospects database
• Carry out market research, competitor and patient surveys
• Demonstrate product knowledge
• Assist Clinic Operations Manager

Your other responsibilities include:

• Organise and prioritise own workload to ensure provision of quality service
• Keep accurate and complete records consistent with regulations, policies and procedures
• Demonstrate an organised, effective and timely approach to all tasks
• Recognise when colleagues need assistance and offer practical support
• Work in a way that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security
• Clean and restore work areas, leaving them in a suitable condition for future use
• Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work
• Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc
• Promote satisfaction of internal and external customers
• Any other duties to be assigned by your supervisor