Be courteous and exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally.
Your primary duties include:
- Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims, stock-taking, etc
- Respond to and follow up on sales and marketing enquiries through post, telephone, email and personal visits
- Maintain and develop existing and new patients through planned marketing efforts
- Maintain a computerised patient and prospects database
- Carry out market research, competitor and patient surveys
- Demonstrate product knowledge
- Assist Clinic Operations Manager
Your other responsibilities include:
- Organise and prioritise own workload to ensure provision of quality service
- Keep accurate and complete records consistent with regulations, policies and procedures
- Demonstrate an organised, effective and timely approach to all tasks
- Recognise when colleagues need assistance and offer practical support
- Work in a way that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security
- Clean and restore work areas, leaving them in a suitable condition for future use
- Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work
- Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc
- Promote satisfaction of internal and external customers
- Any other duties to be assigned by your supervisor
