Travel Advisory for International Patients

With the global spread of the coronavirus (COVID-19), Singapore has put in place additional border restriction measures.

From 23 March 2020, 2359 hours, all short-term visitors from anywhere in the world will not be allowed to enter or transit to Singapore.

Important Information for ASEAN Travelers Seeking Specialist Medical Treatment in Singapore

Your attending specialist can apply to Ministry of Health Singapore (MOH) for a waiver of the restriction on short-term visitors on your behalf if:

  1. The patient should not be entering Singapore for the purpose of seeking medical treatment for active COVID infection
  2. You have healthcare needs requiring specialist management that cannot be met in your home country AND
  3. You are currently under the attending specialist’s active follow-up AND
  4. The attending specialist certifies that delay in continuation of treatment will lead to serious, life-threatening adverse outcomes.
  5. For new patients or existing patient with new conditions, the attending specialist must provide written support to indicate that the specialty expertise required to treat the new medical condition is unavailable at the patient’s country of residence.

Process for ASEAN Travellers Who are Existing Patients of Singapore Medical Group (SMG) and Seeking Entry into Singapore for Follow-up Specialist Medical Treatment

Step 1

Notify our Medical Concierge team members at our respective 24-hour hotlines. They will be able to assist you in any questions or concerns you have regarding your medical appointment.

For Bahasa Indonesia : +65 8892 9116

For English : +65 6735 3000

For Khmer : +65 9663 1628

For Vietnamese : +65 9686 7656

Email : enquiry@smg.sg

Step 2

If your condition meets the FIVE criteria stated above, our Medical Concierge team members and your attending specialist doctor will assist you in obtaining approval from MOH to waive the restriction of your visit.

MOH will review and reply to the application via email within seven working days. If the waiver is approved, MOH will send a letter to your attending specialist to confirm the waiver. Your specialist will in turn send you (and your accompanying visitor, if any) the letter, which you will need to furnish to the airline and Immigration and Checkpoints Authority (ICA) officers at the border checkpoint for inspection.

Step 3

Upon approval of the waiver of restriction, our Medical Concierge team members will proceed to schedule your appointment with the clinic. Please note that you will be issued a 14-day Stay-Home Notice (SHN) upon arrival to Singapore.

Step 4

You (and accompanying visitor, if any) must comply with following pre-testing departure testing criteria:

  • You and accompanying visitor must test negative for COVID-19 by PCR once, within 72 hours prior to departure
  • You (and accompanying visitor, if any) must not have suspicious of pneumonia on chest imaging performed within 72 hours prior to departure. If for operational reasons, tests cannot be conducted within the stipulated timeline, please write to MOH for extension.
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Step 5

Upon arrival at Singapore, please present a copy of your letter indicating MOH’s approval of waiver of restriction at the Singapore checkpoint. You (and accompanying visitor, if any) will be issued a 14-day SHN and you will be subjected to mandatory on arrival procedures related to admission, isolation and testing at receiving hospital. The estimated cost of the hospital stay upon arrival is estimated at $3500 – $4500 per person as isolation room is required for each person.

Our Medical Concierge team will assist you in liaising with the SHN duty officer on your required medical services. Your SHN duty officer will be tracking your movements through an app.

Step 6

Arrive at the clinic for treatment according to scheduled date and time. After completion of treatment, you would have to complete the full 14-day duration of your SHN before going back to your home country.

Notes:

  1. ASEAN countries besides Singapore: Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Thailand, Vietnam
  2. Stay Home Notice (SHN)
    • If you are issued with a SHN, you will have to remain in your designated place of residence at all times during the 14-day period. A Singapore government agency will monitor your movement and may contact you through multiple platforms including phone calls, WhatsApp or Short Message Service (SMS).
    • You (and accompanying visitor, if any) will need to proceed directly to the hospital via ambulance upon arrival in Singapore to be admitted and do the required COVID-19 PCR tests. The admission in hospital is counted towards the SHN duration.
    • You should not invite visitors to your place of residence or accommodation.

Important information to note when travelling to Singapore:

  • You should have no more than 1 (one) accompanying visitor accompanying you to Singapore, minimally aged 21 years and older who must arrive together with the patient from same location, on the same flight/ ferry/ land ambulance. If accompanying visitor require medical consult, a separate application should be made.
  • You (and accompanying visitor, if any) must clear health checks at the Singapore immigration checkpoint and may be subjected to a swab test before being allowed into the country;
  • You (and accompanying visitor, if any) will be staying at the hotels in Singapore which have been designated as SHN-Dedicated Facilities (SDF). In general, travellers issued with a 14-day SHN are required to complete their SHN at an SDF. As of 1 Jan 2021, all returning travellers will have to pay for the cost of their SDF stay. The cost is $2,000 for single room and $1,300 for share room per person inclusive of meals and GST. This does not include the relevant charges for COVID-19 tests.
  • You (and accompanying visitor, if any) will be put on 14-day SHN upon arrival in Singapore and will not be allowed to depart before completing the 14-day SHN. You (and accompanying visitor, if any) will be allowed to leave your residence for medical appointments but not without informing the SHN duty officer beforehand; you will need to call the SHN Helpline at +65 6812 5555 to inform them.
  • You (and accompanying visitor, if any) should monitor your temperature and health for at least the first 14 days following arrival, and seek medical attention early if unwell. If you develop fever or any respiratory symptoms, contact your attending specialist and SHN duty officer for arranging assistant to the A&E department of the hospital. You will be isolated and tested for COVID-19 (2 tests at least 24 hours apart);
  • After fulfilling your 14-day SHN period, you (and accompanying visitor, if any) should minimise travelling out of your residence unless the need arises to head to the healthcare facility;
  • Waiver of restriction for short-term visitors will not be granted for future care episodes once you depart from Singapore. Hence, prior to your departure, your attending specialist will share with you on the necessary arrangements to ensure continuity of care;
  • Approved waiver is valid for 30 days from date of approval and is valid for one-time use only.

You can also seek care from our specialists remotely via tele-consultation through our HiDoc platform.