Tele-Consultation as an Alternative during COVID-19

With various preventive measures against COVID-19 being put in place across the world, Singapore Medical Group’s network of clinics are committed to ensuring undisrupted access to our specialist services the best we can during this period.

As such, patients can seek care* from our specialists remotely via tele-consultation through our HiDoc platform, which can be easily accessed via our mobile app or web platform.

*All cough, cold, fever or flu-like symptoms will need to be seen at at a clinic in person, and cannot be seen via tele-consultation.

See these Specialists via Tele-consult:

Common FAQs

Teleconsultation connects patients to their doctor of choice via a video call, in the comfort of your own home, or wherever you may be. 

We are a patient-centric digital platform in Singapore that provides specialist healthcare services and prescription fulfilment. HiDoc offers medical teleconsulting between a specialist doctor and patient through a video call.

Our one-call medical consultations are recommended for individuals who need a second opinion on specific medical conditions, or are existing patients who require recurring consultations with their doctors (who are listed on HiDoc).

Simply select your doctor from our network of licensed healthcare specialists, and your preferred timing. If you’re not sure who to see, HiDoc will help match you to a suitable specialist. Just report your symptoms to us by answering some preliminary questions regarding your condition. A qualified doctor from HiDoc will then review these details before commencing the teleconsultation.

For more questions on HiDoc, please refer to

Alternatively, you may also contact our medical concierge team at +65 6735 3000.

Download the HiDoc App Now

Singapore FlagSingapore: +65 6735 3000

(Mon to Sun: 9am to 12am)

Cambodia FlagCambodia

(Mon to Sun: 9am to 12am)

Call: +65 8768 3049

(Mon to Fri: 9am to 6pm
Sat: 9am to 11am
Sun/PH: Closed – WhatsApp Only)